"Facility Maintenance Optimization has transformed our department from being seen as a ‘necessary evil’ into one looked to for innovation and thought leadership."
After completing the employment application, please attach it to an email and send to hr@facilitysource.com along with your resume and any salary expectations.
Lead Customer Service Representative - Arizona Office
Essential Duties and Responsibilties
- Must learn all customer business rules and understand all work flows to ensure positive productivity in the call center. Become the subject matter expert of the customers serviced by your team.
- Promote a team culture;
- Assist with training, monitoring and coaching staff on the importance of delivering Key Performance Indicators;
- Daily interaction and follow-up on the work orders with call center staff, customers and vendors;
Qualifications:
- 2-3 years of experience in customer service.
- 1-2 years of experience at FacilitySource in a customer service role
- Outstanding work performance history with FacilitySource.
- Ability to motivate team members.
- Excellent organizational and analytical skills.
- Ability to prioritize job functions.
- Minimum HS diploma
- Experience working with MS Office software and fmPilot
How to Apply:
Please reply with a resume to hr@facilitysource.com. The most qualified applicants will be contacted for an interview. FacilitySource, Inc. is an EOE.
