"Facility Maintenance Optimization has transformed our department from being seen as a ‘necessary evil’ into one looked to for innovation and thought leadership."
After completing the employment application, please attach it to an email and send to hr@facilitysource.com along with your resume and any salary expectations.
Call Center Supervisor- Arizona Office
Essential Duties and Responsibilties
- Must learn all customer business rules and understand all work flows to ensure positive productivity in the call center. Become the subject matter expert of the customers serviced by your team.
- Supervise call center staff and the day-to-day performance of all operational activities within the automotive team;
- Promote a team culture;
- Train, monitor and counsel staff on the importance of delivering Key Performance Indicators;
- Daily interaction and follow-up on the work orders with call center staff, customers and vendors;
- Conduct performance evaluation of staff on a regular basis
- Planning and reviewing procedures and improvement processes;
- Coordinate resources for team projects and initiatives;
Qualifications:
- 2-5 years of leadership experience in customer service.
- Excellent communication, interpersonal and coaching skills.
- Ability to motivate team members.
- Excellent organizational and analytical skills.
- Ability to prioritize job functions.
- Minimum HS diploma
- Experience working with MS Office software
How to Apply:
Please reply with a resume to hr@facilitysource.com. The most qualified applicants will be contacted for an interview. FacilitySource, Inc. is an EOE.
