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September 29, 2011
Global Facility Management Summit Reveals Hottest Industry Topics
COLUMBUS, Ohio (September 30, 2011) – FacilitySource, the leading global provider of facility maintenance and management solutions to multi-site operations, hosted its 5th annual Leadership Symposium from September 19 to September 22 in Columbus, Ohio. The event brings together many of the world’s most influential multi-location operators in the retail, restaurant, and other industries, along with their service provider networks. In all, over 400 representatives from service provider companies and over 50 client representatives attended the conference.
According to FacilitySource CEO, Bill Hayden, subject matter discussed included facility maintenance and management trends, such as disaster contingency planning, technology updates, and techniques for sharing critical operating data across retailers.
“FacilitySource has over six years of statistical data that covers everything from average facility maintenance costs, capital asset planning and investment scheduling, to energy management optimization,” commented Hayden. “Our customers can quickly and easily access rich and valuable information through our web dashboard to aid operations, finance, real estate construction and design, and marketing departments in enhancing their management efficiencies.”
In addition, FacilitySource had its international leadership in attendance from the United Kingdom and Spain to discuss international retail maintenance and management options and opportunities. FacilitySource currently supports over 1,000 locations in the European market. “Companies are focused on delivering a singular brand experience to their global consumers, as well as increasing cost efficiencies and service standards” said Hayden. “With our management offices in the UK and Madrid, we can now provide service coverage to Europe and are expanding to Asia-Pacific.”
The agenda topics that were cited by attendees as the most important to them were:
- Information sharing: FacilitySource has data from 55,000 retail locations around the world. Sharing this data across customers enables them to have access to critical management information.
- Expense benchmarking: Defining averages and benchmarks for facility maintenance expenses for both planned and emergency services across numerous variables (HVAC, security, lighting, flooring, refrigeration, cooking, POS/computers, and other equipment).
- Innovative Technologies: FacilitySource shared its technology roadmap with its current membership of clients, including advanced reporting and benchmarking tools and technician management features that will be released in the next 6-12 months.
- Energy Management Systems: Participants shared their experience and insight in the field of energy management, specifically lighting and heating/ventilation/air conditioning controls.
- Disaster Preparedness: With the recent east coast hurricane, flooding, power outages, and earthquakes, retailers are quickly revisiting or developing contingency plans for disaster response.
- International facility management: As retailers seek to create consistent brand experiences, techniques for managing facility and maintenance service across multiple borders were presented and discussed.
For more information about FacilitySource, visit www.facilitysource.com.
About FacilitySource
Founded in 2001, FacilitySource is known for its holistic approach to facility maintenance management and process optimization in a wide range of business sectors, which include retailers, shopping centers, restaurants, auto parts stores and other companies with geographically disperse real estate portfolios. With over 55,000 locations served and a database of over 10,000 vendors, FacilitySource provides web-based transaction management software, vendor management and research, 24/7/365 service centers, statistical analysis and reporting, and paperless invoicing. FacilitySource manages millions of facilities maintenance work orders annually as well as over $1 billion in annual repairs and maintenance expenses. Headquartered in Columbus, Ohio, FacilitySource also manages its operations in Phoenix, AZ; Chester, England and Madrid, Spain. Clients include Limited Brands (Victoria’s Secret, Bath & Body Works, Henri Bendel, La Senza), Rite Aid, The Children’s Place, OfficeMax, DSW, The Vitamin Shoppe, Goodyear Tire Centers, Darden Restaurants (Red Lobster, Olive Garden, Longhorn Steakhouse), Abercrombie & Fitch and others. For more information, visit www.facilitysource.com.
